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If you manage a contact center, then you know the critical role that agents play in helping your organization build customer trust and loyalty. Those of us who’ve reached out to a contact center know how important agents are with guiding through complex decisions and providing fast and accurate solutions where needed. This can take…
Today, I’m happy to share that Amazon Q in QuickSight is available for preview. Now you can experience the Generative BI capabilities in Amazon QuickSight announced on July 26, as well as two additional capabilities for business users. Turning insights into impact faster with Amazon Q in QuickSight With this announcement, business users can now…
As part of your responsible artificial intelligence (AI) strategy, you can now use Guardrails for Amazon Bedrock (preview) to promote safe interactions between users and your generative AI applications by implementing safeguards customized to your use cases and responsible AI policies. AWS is committed to developing generative AI in a responsible, people-centric way by focusing…
Back in July, we introduced Agents for Amazon Bedrock in preview. Today, Agents for Amazon Bedrock is generally available. Agents for Amazon Bedrock helps you accelerate generative artificial intelligence (AI) application development by orchestrating multistep tasks. Agents uses the reasoning capability of foundation models (FMs) to break down user-requested tasks into multiple steps. They use…
Today, I’m excited to share that you can now privately and securely customize foundation models (FMs) with your own data in Amazon Bedrock to build applications that are specific to your domain, organization, and use case. With custom models, you can create unique user experiences that reflect your company’s style, voice, and services. With fine-tuning,…
Back in September, we introduced Knowledge Bases for Amazon Bedrock in preview. Starting today, Knowledge Bases for Amazon Bedrock is generally available. With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for Retrieval Augmented Generation (RAG). Access to additional data helps the model generate more relevant,…
Read More “Knowledge Bases now delivers fully managed RAG experience in Amazon Bedrock” »
We are announcing generative artificial intelligence (AI)-powered call summarization in Amazon Transcribe Call Analytics in preview. Powered by Amazon Bedrock, this feature helps businesses improve customer experience, and agent and supervisor productivity by automatically summarizing customer service calls. Amazon Transcribe Call Analytics provides machine learning (ML)-powered analytics that allows contact centers to understand the sentiment,…
Today we are announcing two new optimized integrations for AWS Step Functions with Amazon Bedrock. Step Functions is a visual workflow service that helps developers build distributed applications, automate processes, orchestrate microservices, and create data and machine learning (ML) pipelines. In September, we made available Amazon Bedrock, the easiest way to build and scale generative…
Read More “Build generative AI apps using AWS Step Functions and Amazon Bedrock” »
Last week I saw an astonishing 160+ new service launches. There were so many updates that we decided to publish a weekly roundup again. This continues the same innovative pace of the previous week as we are getting closer to AWS re:Invent 2023. Our News Blog team is also finalizing new blog posts for re:Invent…
For more updates follow https://www.martechcube.com/
