How to choose the right Cloud Contact Center Software Solutions in India
Cloud contact center software solutions are becoming increasingly popular in India, as businesses of all sizes look for ways to improve customer service and reduce costs.
Category: Contact Center
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Announcing General Availability of Step-by-Step Guides for Amazon Connect Agent Workspace
At AWS re:Invent 2022 we announced the availability of step-by-step guides for Amazon Connect agent workspace in preview. My colleagues who collaborated to write the announcement post wrote about some of the challenges that contact centers face with training new agents to get up to speed with their agent desktop. They also mentioned that until…