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(Editor’s note: Today, we are changing the title of this regular weekly post from AWS Week in Review to AWS Weekly Roundup to better reflect the mix of recent top news and announcements as well as upcoming events you won’t want to miss.) It’s taken me some time to finally be comfortable with being in…
At AWS re:Invent 2022 we announced the availability of step-by-step guides for Amazon Connect agent workspace in preview. My colleagues who collaborated to write the announcement post wrote about some of the challenges that contact centers face with training new agents to get up to speed with their agent desktop. They also mentioned that until…
We are half way between the re:Invent conference and the end-of-year holidays, and I did expect the cadence of releases and news to slow down a bit, but nothing is further away from reality. Our teams continue to listen to your feedback and release new capabilities and incremental improvements. This week, many items caught my…
Happy New Year! As we kick off 2023, I wanted to take a moment to remind you of some 2023 predictions by AWS leaders for you to help prepare for the new year. Five Tech Predictions for 2023 and Beyond by Dr. Wener Vogels, CTO of Amazon.com – Read how these technologies and trends will…
Read More “Happy New Year! AWS Week in Review – January 9, 2023” »
