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Nowadays, we are asserting the general availability of AWS Support in Korean as your desired language, in addition to English, Japanese, and Chinese.
As the selection of clients talking Korean grows, AWS Aid is invested in delivering the very best support expertise achievable. You can now communicate with AWS Assist engineers and brokers in Korean when you develop a guidance case at the AWS Assist Centre.
Now all clients can receive account and billing assistance in Korean by electronic mail, mobile phone, and live chat at no extra price tag throughout the supported hours. For every your Help system, clients subscribed to Enterprise, Company On-Ramp, or Business enterprise Aid plans can obtain personalised technological assistance 24 several hours a day and 7 days a 7 days in Korean. Shoppers subscribed to the Developer Assist program can obtain specialized assistance for the duration of company several hours frequently outlined as 9:00 AM to 6:00 PM in the buyer region as established in My Account console, excluding vacations and weekends. These occasions may well differ in nations around the world with a number of time zones.
We also included the localized person interface of the AWS Assist Centre in Korean, in addition to Japanese and Chinese. AWS Help Center will be displayed in the language you choose from the dropdown of accessible languages in Unified Options of your AWS Account.
Below is a new AWS Aid Center website page in Korean:
You can also entry client assistance, AWS documentation, specialized papers, and help discussion boards in Korean.
Finding Began with Your Supported Language in AWS Assistance
To get started with AWS Aid in your supported language, create a Guidance circumstance in AWS Support Centre. In the ultimate stage in generating a Assist case, you can decide on a supported language, these types of as English, Chinese (中文), Korean (한국어), or Japanese (日本語) as your Most well-liked make contact with language.
When you pick out Korean, the tailored contact possibilities will be revealed by your aid approach.
For instance, in the situation of Standard Assist program prospects, you can decide on Web to get aid by using electronic mail, Cellular phone, or Stay Chat when available. AWS consumers with account and billing inquiries can receive assistance in Korean from our client company representatives with proficiency in Korean at no additional cost through organization hrs defined as 09:00 AM to 06:00 PM Korean Conventional Time (GMT+9), excluding vacations and weekends.
If you get technological aid for every your Aid system, you might choose Web, Telephone, or Dwell Chat depending on your Assistance approach to get in contact with guidance workers with proficiency in Korean, in addition to English, Japanese, and Chinese.
Below is a display screen in Korean to get complex support in the Company Support system:
When you build a assistance scenario in your favored language, the situation will be routed to assistance workers with proficiency in the language indicated in your desired language collection. To understand additional, see Obtaining commenced with AWS Support in the AWS documentation.
Now Offered
AWS Aid in Korean is now readily available right now, in addition to English, Japanese, and Chinese. Give it a test, find out more about AWS Guidance, and deliver comments to your normal AWS Help contacts.
– Channy
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